ORR care providers may receive inquiries on topics outside their expertise and authority or that would not meet the standards described above. ![]() Revised 4/20/15 5.1.2 How ORR Responds to Press Inquiries ![]() Facilities experiencing a high volume of inquiries or facing difficulties in responding to complex requests should contact ORR. These include: developing talking points, which help representatives of an organization communicate clearly and effectively with the media directing the media to the ORR website and other resources for more information about ORR’s UAC Program and preparing individuals who are handling press inquiries to answer the most common questions and respond in ways that effectively communicate the organization’s achievements and contributions. In addition to these policies, ORR recommends that care providers use “best practices” in media relations. (Requests for facility tours will be handled by ORR as described in 5.1.4 in a manner to protect the security and privacy of the unaccompanied alien children and with minimal disruption to the program). Grantees may not have media at shelters, or arrange for tours or visits without going through ORR. If a reporter obtains an address by other means, the organization should explain the security reasons for not publishing those addresses.
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